FAQ
Orders
How soon does my order ship?
Every order is processed within 1-2 business days. As soon as it leaves us, you get an email with your tracking number.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email support@store-harvest.com with your order number as soon as possible and we'll catch it if we can.
I never got an order confirmation.
Check your spam folder first — confirmations are automatic. If it isn't there, email us and we'll resend it.
Shipping
How long does delivery take?
After processing (1-2 business days), delivery within the United States takes:
- Standard - 5-8 business days - $8.00, or Free on orders of $70 or more
- Express - 2-4 business days - $15.00
Do you ship internationally?
Not yet. We currently ship within the United States only.
Is shipping free?
Standard shipping is free on orders of $70 or more. Below that, Standard is $8.00. If you want it faster, Express is $15.00.
Do your prices include tax?
All prices are shown in US dollars ($) and do not include sales tax. Any applicable sales tax is calculated at checkout based on your shipping address, so you see the full total before you pay.
Returns
What's your return policy?
30 days from delivery, unused and in original packaging. Full details on our Refund Policy page.
Who pays return shipping?
We do, if the item arrived damaged, defective, or wasn't what you ordered. For a change of mind, return shipping is on you.
How long until I'm refunded?
We process refunds within 3 business days of receiving the return. Your bank usually takes another 5–10 days to post it.
Products
Are your product photos accurate?
Yes. Colors can shift slightly between screens, but we don't retouch a product into looking like something it isn't.
Something arrived damaged.
Email support@store-harvest.com with a photo within 7 days of delivery and we'll replace it or refund you — your choice.
Payment & privacy
Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.
Is my payment information safe?
Yes. Payments are processed over an encrypted connection and we never see or store your full card number.
Still have a question? Email support@store-harvest.com. We answer Monday-Friday, 9:00am-6:00pm ET (Eastern Time).